Social policy work, or working for change, is a vital part of the service provided by the Bureaux. Within the CAB service the term social policy is understood to cover those issues arising from work with clients where it appears that there is an underlying problem with a policy, service or practice.
Social Policy work is the work we undertake to try to resolve these underlying problems by raising concerns about policies, services and practices, with the aim of producing a change for the better. In this way, social policy action can be a more efficient way of tackling the root cause of a problem than repeatedly working on behalf of individual clients who are all experiencing the same difficulties. Often, problems will not be unique, but will be part of a more general trend.
And change is possible. Recently the use of CAB evidence has contributed to: